|What is BoB Finance?|
©BoB Finance core business is to act as a financial service provider for small to medium retail outlets, providing them with additional services leading to additional revenues.
|Where can I find a BoB Finance location?|
BoB Finance locations are spread all over Lebanese territories with more than 700 active locations. In order to find the nearest location please visit Find a location section on this website or call 1262 customer service numbers.
|What are the minimum and maximum amounts I can transfer using Western Union services?|
There is no minimum amount to be sent thru Western Union, the maximum amount is set to USD 7500.
|How can I change the receiver's name on a Western Union transfer?|
In order to change any transfer information you need to visit any BoB Finance location in person and present the send receipt along with your ID in order to process you correction request.
|How can I contact the customer service support center?|
Customer service support (CSC) center is open 24/7, 365 days a year for your assistance, you can contact CSC by phone from inside Lebanon on 1262, outside Lebanon : +9615955262 or by email on firstname.lastname@example.org
|What are the needed documents in order to send/receive a WU transaction?|
In order to send a WU transfer you need to have one of the following: personal identification card (ID) or valid passport or resident card (valid) or army card or Palestinian refugee's card.
|Who can inquire about my transaction?|
No one but the sender can inquire, amend or cancel a WU transaction.
|Now that I have sent a Western Union transfer, what should I do?|
In order for the receiver to cash out his money, the sender needs to contact him and give him all the needed information: MTCN, Payout amount, sender name, originating country and have a valid ID
|Can I pay my touch bill even if I have domiciliation?|
Yes, all touch bills can be paid at any of BoB Finance location.
|Can someone pay my bill on my behalf?|
|How much time does my line needs to reconnect if it was deactivated?|
It depends on the cycle time; the reconnection time may take up to 24 hours.
|What is Top Up?|
Top up is an air time worldwide recharge lines service, for additional information please check “Services” section on this website.
|How can I settle a Qatar Airways or flydubai ticket with BoB Finance?|
BoB Finance does not book a flydubai ticket, you have to book your ticket online on flydubai.com and BoB Finance then can insure your payment method. For any additional information please check “Services” section on this website.
|Can I send money thru Western Union in other than USD?|
No, as a Lebanese agent, we are only allowed to send money in USD; however the receiver will collect the remittance in the local currency of the destination country.
|How long does it take for a Western Union transfer to get to its destination?|
Once the receipt is issued from the sending subagent, immediately the transaction is ready for payout.